Below are some frequently asked questions that you may find helpful...

Q: Can I get help on weekends or holidays?
A: Yes, as our customer, you can get the support you need 365 days a year. Even on Christmas Day or New Years Eve, you will never be stranded with a computer problem again.

Q: How long is the on-hold time?
A: Our goal is to deliver the support that you've imagined in the first place. We understand that your time is valuable so our hold times are much lower than industry average. Our subscribers will wait NO more than an average of 3 minutes. And generally, our average actual on-hold time is even lower than that.

Q: What if I don't have time to wait for an expert's response to my problem or I want to continue an unfinished question?
A: As a registered user you are assigned an account, which tracks and stores all questions asked by you. If you do not have time to wait for an expert's answer, you can simply post your question and leave it for our experts to work on it. Once the solution to your problem is found you will get an e-mail notification with the link to the answer. You will be able to return and continue the dialogue at the time of your convenience.

Q: Do you support software problems?
A: Yes, unlike most technical support services, we support not only your hardware, but also your software, in order to keep you productive.

Q: What if I brought a specially constructed PC from a VAR or small shop? Do I need to pay extra?
A: No problem. We answer virtually any PC related problem and their peripherals. We will support your PCs for the same price.

Q: What happens if a PC breaks down?
A: LivePCsupport.net can work with you through your other office PCs and help diagnose and find a solution without bringing the unit outside the office. If the PC is beyond repair, LivePCsupport.net offers possible hardware and software solutions. LivePCsupport.net also helps you install the new PC or software and makes sure its up and running.

Q: What if I buy a new computer?
A: LivePCsupport.net helps you install all new software and insures new PCs work with all the peripherals in your office. This service alone can save you hours of trial and error. LivePCsupport.net can also help your transfer over your old existing files and settings to the new workstation reducing time and effort required to upgrade. LivePCsupport.net is there for you and your staff when you need us, every day and night of the year.

Q: What information about me and my system do you store on your servers? Is it secure? How is this information used?
A: The only personal information we store on our servers is your e-mail address and your full name. The information about your system includes data such as the type of your operating system, processor type, the amount of free memory, the amount of free disk space and the like.
We collect only data about the configuration of your system so that we can locate and troubleshoot your problems faster and more successfully. We do not have access to any of your other personal information or data stored on your system. Every measure has been taken to make sure that the information we have about you cannot be accessed by any third party.

Q: Can your expert look through files on my computer without my knowledge?
A: Absolutely not. During a ScreenSharing session our expert sees only what you see and whatever you decide to show on your screen. The only way for an expert to work directly on your computer is for you to explicitly agree to use ScreenSharing. Also, an expert will not take any actions without asking for your permission. The programs that we use during the repair sessions have been designed in such a way that it is impossible to access any sensitive and private information on your PC.

Q: What information about me and my system do you store on your servers? Is it secure? How is this information used?
A: The only personal information we store on our servers is your e-mail address and your full name. The information about your system includes data such as the type of your operating system, processor type, the amount of free memory, the amount of free disk space and the like.

Q: When will my credit card be charged?
A: Your card is charged immediately upon submission of the credit card information. If within first 15 days of your subscription (excluding Pay-per-Incident plan) you are not satisfied with the service we provided, we will charge your credit card back.

Q: Can I talk to anyone about LivePCsupport
A: You can reach us at 888-592-8843 ext.4. For more information please contact us.