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On September 1, 2004, LiveRepair.com released new version of its reporting system, which is now available to partners of LiveRepair.com.
The new system is available for all partners who outsource online technical support services to LiveRepair.com. This advanced system enables partners to generate comprehensive statistics on helpdesk usage, monitor question rating and keep track on expiration dates of customer's accounts.
This update allows partners to access detailed online reports on service usage and rating, user account statistics and complete records of all support calls. This will help partners to provide better customer care and improve the performance of the helpdesk department.
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For immediate release
LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises, licenses its remote support software on a leased basis to IT companies and departments, as well as offers outsourced software development and Web design services to businesses worldwide. Combining proprietary automated remote PC diagnostic software with high-quality technical support from experienced support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs). The outsourced support service, TekSource, is available on a private-label basis to companies that have IT support needs. The TekOffice remote support suite is available for use on ASP basis as well.
