LivePCsupport

SUPPORTED

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SUPPORTED | General

We provide a broad scope of services and expert knowledge in many areas to maintain our leadership as the single-source support solution provider.

Here are some of the service features that we provide for the items below:

Advice and instructions on the installation and configuration of new hardware/software
Recommendations on the most current drivers for the customer's hardware
Fixing problems related to system and applications error messages
Remote diagnostics of malfunctions with computer hardware components
Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications.
Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software.
Troubleshoot Local Area and Dial-Up Networking configuration and connectivity.

The helpdesk and troubleshooting services include:

General computer advice, recommendations on upgrades/updates and application training ("how-to")
New hardware/software installation and configuration
Driver update, selection, and recommendations
Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
Remote diagnostics of computer hardware and software components ₁
Performance optimization

Operating Systems

Microsoft® Windows® 95 OSR 2 ₂
Microsoft® Windows® 98 Second Edition
Microsoft® Windows® Millennium Edition
Microsoft® Windows® 2000 Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional Edition

Footnotes
1. The troubleshooting services exclude any physical configuration and repair of hardware.
2. Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.

"I have been very satisfied with the service I have gotten over the past two years. Your experts have been prompt in returning my calls and patient, and most of all very attentive to the problems I was facing with my computer. They have brought customer service to the next level. I highly recommend them for their efforts."

- Mike Eller, Phoenix, AZ
Member since June 2002