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Screen sharing technology enables our support tech see customer's computer screen just the way he does and demonstrate the solution to the problem right on his computer in real time.
This technology is also permission-based, and allows our expert to access a computer remotely and fix it. All that customers need to do is just sit and see how their PC problem fades away!
The most complex problems are handled by our specially equipped Test Lab, where computer problems are simulated and solutions tested. These solutions are delivered to customers within 24 hours.
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